Implicit consent
Implicit consent is given when individuals provide their information for a business purpose but have not explicitly stated that they want to receive marketing communications. For example, a customer may fill out a “Contact Us” form or complete a purchase through your store.Explicit consent
Explicit consent is given when you ask an individual for permission to send them marketing materials, and they agree. The future recipient must manually opt-in by taking action. The submission of a form that includes an email address or phone number field is not sufficient for explicit consent. However, the inclusion of an unchecked checkbox that the individual must click is acceptable.Collecting explicit consent for email
Privy supports an optional email opt-in checkbox that allows a customer to provide explicit consent for email communications when paired with the email field. For compliance reasons, the checkbox should be optional and unchecked by default.Collecting explicit consent for text
Privy supports an optional text opt-in checkbox that allows customers to provide explicit consent for text communications when paired with the phone field. Any display that includes an opt-in text field will default to display the Disclaimer text only, which will set expectations about receiving future communications from your store. However, explicit consent would require the Disclaimer text with a checkbox to be selected under the Format options.
To learn more about SMS Consent and the Double Opt-In process, please refer to this dedicated resource.
Consent and Imports
A contact’s consent is implied when importing contacts as subscribed via a spreadsheet.Consent’s impact on reachability
Privy recommends obtaining explicit consent, regardless of your local regulations, as it provides you (the sender) more protection concerning privacy and compliance regulations. Additionally, it provides transparency for your customers (the recipient) concerning their future relationship with your marketing communications. That said, it is not required for all channels, so it is important to understand how Privy approaches each sign-up scenario:
Note: A lack of consent in a sign-up event is not treated the same as revoking consent. A contact who is already mailable/textable won’t become unmailable/untextable if they fail to check future opt-in checkboxes.